OBJECTIVE :
To be a reliable, professional and sociable manager. To provide excellent customer service and bring my sales skills and experience to the team.
WORK EXPERIENCE :
Key Holder - General Retail Manager
July 2006 - June 2007
AAA
Bloomington, MN
Key Holder - July 2006 - November 2006
Opened and closed the store, activated and deactivated the alarm system
Counted and prepared deposit slips and cash bags
Delegated tasks to other employees to ensure projects were done in a timely manner
Assisted customers locate merchandise, including ordering out of stock merchandise for in-store pick up and home delivery
Maintain professionalism at all times to accurately represent the company
Assistant Manager - November 2006 - January 2007
Duties listed above
Helped scan, count and stock inventory
Recruited new hires and stood in on interviews
Scheduled a staff of 15
Manager - January 2007 - July 2007
* Duties listed above
Recruited, interviewed, hired and coached staff of 15
Conducted training and coordinated all orientation sessions for new hires
Terminated and followed through with disciplinary actions
Adapted to revised weekly schedules as regulated by headquarters
Calculated and sent weekly payroll through computer system
Ordered inventory and supplies weekly, staying within monthly budget
Received and counted weekly inventory shipments and stocked new inventory
Assigned duties to employees and made sure the duties were followed through
Support other team members and help them reach their sales goals
Utilized Peoplesoft to enter new hires, process transfers, promotions and terminations
Ensured all employee time cards in time keeping system were correct and sent to headquarters
Customer Service Representative
April 2003 - July 2006
BBB
Minneapolis, MN
Customer Service Representative -
Sales of software and installation/training packages
Installation and training of the software
Customer support related to the software and customer accounts
Data entry
Administrative Assistant - General Manager
March 2000 - May 2003
CCC
Madison, WI
General Manager -
Scheduled staff of 10
Interviewed, hired and trained new team members
Calculated and sent weekly payroll, with commission
Set appointments to give tours of the facility with my goal being to make a sale
Sold memberships and training packages, as well as merchandise
Filed financial contracts and reported delinquents to billing agency
Provided customer service to members / potential members regarding the gym and financial contracts
Minor marketing, designed flyers and member appreciation incentives
EDUCATION:
DDD High School
1998 - 2000
DDD, WI
Minnesota State Education
November 28, 2006
EEE, MN
GED Graduate
SKILLS:
Time Management -
Ability to delegate tasks to myself and others to make sure jobs get done in a timely order
Able to prioritize to fit the needs of the business
Self motivated with a strong work ethic for professionalism and timelines
Office Equipment/Computer Knowledge -
Can type 45-50 WPM
PowerPoint, Outlook, Word, Excel
Knowledge of computers and programs, printers and fax machines
Adjustability -
鈥? I adjust to new situations and work effectively and efficiently without supervision
Able to produce great results even in high pressure situations
Willing to try new things
Communication -
Experience dealing with customers and supervisors at all levels via telephone, email and in person
Ensuring successful communication by listening and troubleshooting to solve problems|||I think it looks good. I was curious why work experience seemed to end as of June 2007.
Also, laws prohibit or restrict employers from asking some questions about marital status, children, etc. But you aren't prohibited from offering that info. I wouldn't want to be an employer who had to walk on eggs getting that info, yet I would want to know. So, you could offer it up as a courtesy
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